Customer Policy

1. We hereby establish this business operations policy to serve the interests of our investor clients by providing investment opportunities in high-quality Japanese real estate. This policy will be reviewed periodically and revised as necessary, taking into account changes in the investment environment, to ensure that we continue to meet and exceed expectations of our clients.

2. We will act in the best interests of our clients by monitoring real estate market trends at all times, sourcing and providing high-quality properties, and conducting business with integrity and fairness to pursue optimal investment performance.

3. We will work to accurately identify potential conflicts in transactions where the interests of a client may conflict with those of other clients or group companies (including our own), and we will establish internal rules regarding conflicts of interest in advance. We will carefully review and manage such conflicts in accordance with those rules, and exercise the utmost care in our operations to ensure that client interests are not unfairly compromised.

4. Prior to any transaction, we will provide clients with a clear explanation of our services and operations and make every effort to ensure their full understanding. Our fees are determined based on established standards, taking into account the specific characteristics of each case, and will be finalized only after the client is satisfied, including a clear understanding of how the fees relate to the services and operations provided.

5. We will work to fully understand each client’s investment philosophy, experience, and transaction objectives and needs, and will provide the information necessary to support optimal investment decisions. Our aim is to offer investment opportunities and asset management services tailored to each client’s specific circumstances.

6. To achieve business operations consistent with this policy, we will work to build and improve internal operational structures and evaluation systems and