Introduction

HASEKO Corporation seeks to provide environmentally friendly, safe, and secure housing and rich, comfortable living to customers in Japan and overseas. We believe that in order to achieve this, it is vital that we protect the physical and emotional health of each and every employee and ensure workplace environments where employees can work with peace of mind in accordance with the Haseko Group Human Rights Policy.

Accordingly, HASEKO Corporation established the following Fundamental Policy on Harassment by Customers to protect employees from conduct that constitutes harassment.

1. Definition of Harassment by Customers

Based on the Corporate Manual on Measures against Customer Harassment issued by the Ministry of Health, Labour and Welfare, HASEKO Corporation defines harassment by customers as customer demands, speech, or behavior that lack reasonable grounds or involve behavior deemed socially inappropriate and that harm employees’ working environments.

Examples of Conduct that Constitutes Harassment by Customers
Concrete examples are listed below, but conduct that constitutes harassment by customers is not limited to these examples.

  • Physical attacks (assault, bodily injury)
  • Emotional attacks (threats, slander, defamation, insults, verbal abuse)
  • Intimidating speech or behavior
  • Demanding excessive apologies (e.g., that an employee kneel on the floor in apology)
  • Persistent or relentless speech or behavior
  • Coercive speech or behavior
  • Discriminatory speech or behavior
  • Sexual speech or behavior
  • Attacks on or demands made to an employee of a personal nature
  • Unreasonable, unjustified, or excessive demands

2. Responses to Harassment by Customers

  • We shall endeavor to respond courteously so that harassment by customers does not occur.
  • If a determination is made that a request, speech, or conduct by a customer constitutes harassment, we may suspend or decline to continue dealing with that customer.
  • If a determination is made that conduct constitutes malicious harassment by a customer, we shall coordinate with the police, attorneys, and other relevant parties and shall respond appropriately as an organization.

3. Internal Responses

We shall implement the following measures to make organizational responses to harassment by customers.

  • Provision of information and training regarding harassment by customers
  • Formulation of methods and procedures for responding to harassment by customers
  • Establishment of systems for consulting and reporting regarding harassment by customers
  • Coordination with police, attorneys, and other outside experts
  • Raising awareness to ensure that we do not engage in customer harassment of our business partners and others

Revised April 1, 2026

Satoshi Kumano, President and Representative Director
HASEKO Corporation
2-32-1 Shiba, Minato-ku, Tokyo